Terms and Condition

General Terms and Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

  • Withdrawal period: The period during which the consumer may exercise the right of withdrawal.

  • Consumer: A natural person who is not acting in the exercise of a trade, business, or profession and who enters into a distance contract with the entrepreneur.

  • Day: A calendar day.

  • Continuing contract: A distance contract concerning a series of products and/or services whose delivery or performance obligations are spread over time.

  • Durable medium: Any instrument that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future access and unchanged reproduction of the stored information.

  • Right of withdrawal: The consumer’s right to withdraw from the distance contract within the withdrawal period without giving any reason.

  • Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.

  • Distance contract: A contract concluded within the framework of a system organized by the entrepreneur for distance selling, using only one or more means of distance communication.

  • Means of distance communication: Any means that can be used to conclude a contract without the consumer and entrepreneur being physically present at the same time.

  • General Terms and Conditions: These present General Terms and Conditions of the entrepreneur.

Article 2 – Right of Withdrawal

The consumer has the right to withdraw from the contract within 30 days without stating any reason.
During this period, the consumer must handle the product and its packaging with care.
If the consumer exercises the right of withdrawal, the product must be returned with all supplied accessories and, if reasonably possible, in its original condition and packaging, according to the entrepreneur’s reasonable instructions.

Article 3 – Applicability

These General Terms and Conditions apply to every offer by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate where they can be accessed and that they will be sent to the consumer free of charge upon request.

If the contract is concluded electronically, the text may also be made available in electronic form, so that the consumer can easily store it on a durable medium.

If special product or service conditions apply in addition to these Terms, both sets of conditions apply, and in case of conflicting terms, the consumer may rely on the most favorable provision.

If any provision of these Terms is declared invalid or annulled, the remaining provisions shall remain in full effect. Any such invalid provision shall be replaced by one that reflects the original intent as closely as possible.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be stated explicitly.
All offers are non-binding. The entrepreneur reserves the right to modify the offer and its conditions.

The offer contains a complete and accurate description of the products and/or services offered, detailed enough to allow the consumer to make an informed decision.
Images used by the entrepreneur represent the products truthfully. Obvious mistakes or errors do not bind the entrepreneur.

All illustrations and specifications are indicative and may not give rise to damages or termination of the contract. Colors may vary slightly from the actual product.

Each offer clearly states the rights and obligations that apply if the consumer accepts the offer, including:

  • shipping costs;

  • how the contract is concluded;

  • whether a right of withdrawal applies;

  • payment, delivery, and performance terms;

  • the period for accepting the offer or honoring the price;

  • any communication costs differing from standard rates;

  • whether and how the contract will be archived;

  • how the consumer can correct input errors before confirming the order;

  • available languages for the contract;

  • applicable codes of conduct;

  • the minimum contract duration for ongoing obligations;

  • available sizes, colors, or materials.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the stated conditions.

If the consumer accepts electronically, the entrepreneur will confirm receipt of the acceptance without delay. Until confirmation is received, the consumer may terminate the contract.

When a contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure data transmission and provide a secure online environment.

The entrepreneur may check, within legal limits, whether the consumer can meet payment obligations and evaluate relevant factors. If justified, the entrepreneur may refuse an order or attach special conditions.

Upon delivery, the entrepreneur will provide the following information in writing or on a durable medium:

  • the address of the entrepreneur’s business for submitting complaints;

  • conditions and procedures for exercising the right of withdrawal, or if excluded, a clear statement to that effect;

  • warranty and post-purchase service information;

  • the details referred to in Article 4(3), unless already provided;

  • cancellation terms for contracts longer than one year or indefinite in duration.

All contracts are subject to product availability.

Article 6 – Right of Withdrawal (Products)

The consumer may withdraw from a purchase within 30 days after receiving the goods.

During this period, the consumer must handle the product and packaging carefully and only unpack or use it to the extent necessary to establish its nature and functioning.

To exercise this right, the consumer must notify the entrepreneur in writing or by email within 30 days after receiving the product.
The product must be returned within 30 days after this notification. The consumer bears the burden of proof for timely return (e.g., shipping receipt).

If the consumer does not comply with these time limits, the purchase becomes binding.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, return shipping costs are borne by the consumer.
If the consumer has already paid, the entrepreneur will refund the amount as soon as possible and no later than 30 days after withdrawal, provided that the goods have been received or sufficient proof of return has been supplied.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for certain products, provided this is clearly stated before the contract is concluded.
Exclusions apply to products:

  • made according to the consumer’s specifications;

  • clearly personalized;

  • not suitable for return due to hygiene or health protection if the seal has been broken;

  • that can deteriorate or expire rapidly;

  • whose price depends on market fluctuations beyond the entrepreneur’s control;

  • newspapers, magazines, or periodicals (unless part of a subscription);

  • sealed audio/video recordings or software once opened.

Article 9 – Price

Prices stated in the offer remain valid during its period unless affected by statutory changes (e.g., VAT).
The entrepreneur may offer variable pricing if linked to market fluctuations, provided this is stated clearly.

Price increases within three months after conclusion of the contract are only permitted if required by law.
Price increases after three months are only valid if agreed in advance and the consumer is entitled to cancel the contract as of the date of the increase.

All prices are subject to printing or typographical errors. The entrepreneur is not obliged to deliver products at incorrect prices.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that products and/or services comply with the agreement, the specifications stated in the offer, and reasonable requirements of reliability and usability.
Any manufacturer or importer warranty does not affect the consumer’s statutory rights.

Defects or incorrect deliveries must be reported in writing within 30 days of delivery.
The warranty period corresponds to the manufacturer’s warranty. The entrepreneur is not liable for the suitability of products for individual purposes.

The warranty does not apply if:

  • the consumer or third parties have modified the product;

  • the product has been used improperly or under abnormal conditions;

  • defects arise from government regulations regarding materials.

Article 11 – Delivery and Performance

The entrepreneur will exercise the utmost care when receiving and fulfilling orders.
Unless otherwise agreed, delivery will take place within 30 days.

If delivery is delayed or an order cannot be fulfilled, the consumer will be notified within 30 days. The consumer may then cancel the order free of charge and claim a refund.

If a substitute product is supplied, this will be stated clearly upon delivery. The right of withdrawal remains unaffected, and return costs will be borne by the entrepreneur.

Until delivery to the consumer or a designated representative, the entrepreneur bears the risk of loss or damage.

Article 12 – Duration, Termination, and Renewal

  • The consumer may terminate an indefinite contract at any time with one month’s notice, unless otherwise agreed.

  • A fixed-term contract may be terminated at the end of its term with one month’s notice.

  • Renewal of fixed-term contracts is only permitted under conditions stated by law.

  • Trial subscriptions end automatically unless explicitly extended.

Article 13 – Payment

Unless otherwise agreed, payments must be made within 7 days after the start of the withdrawal period.
For services, this period begins after the consumer receives confirmation of the order.
The consumer must promptly report any errors in payment information.

If payment is not made on time, the entrepreneur may charge reasonable collection costs after prior notice.

Article 14 – Complaints Procedure

Complaints about contract performance must be submitted clearly and fully described within 7 days after discovery.
The entrepreneur will respond within 14 days after receipt. If more time is needed, the consumer will be informed of the expected response time.

If the complaint cannot be resolved amicably, it may be submitted to a dispute resolution body.
Submitting a complaint does not suspend the consumer’s payment obligations.
If the complaint is found to be justified, the entrepreneur will, at their discretion, repair or replace the product free of charge.

Article 15 – Governing Law and Jurisdiction

All contracts between the entrepreneur and the consumer to which these Terms and Conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.